Shipping Policy

At UME SA HOME, we aim to provide a reliable and transparent international shipping experience. We currently offer shipping to selected destinations in the United States and Europe, subject to product availability and carrier service coverage.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. Processing times may occasionally be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Delivery Times

Estimated delivery times may vary depending on the destination, product, fulfillment location, carrier, customs procedures, and other circumstances beyond our reasonable control.

As a general estimate:

• United States: approximately 7–15 business days

• Europe: approximately 7–15 business days

These are estimates only and are not guaranteed delivery dates. Customs inspections, carrier delays, weather conditions, transportation disruptions, or other unforeseen circumstances may extend delivery times.

Where a different estimated delivery time applies to a specific product or destination, the applicable information shown at checkout will take precedence.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, products ordered, shipping method, and applicable carrier rates.

Any promotional free-shipping offer will be subject to the terms displayed at the time of purchase.

4. International Shipping

UME SA HOME ships internationally using third-party fulfillment and shipping providers where applicable. Depending on the product and destination, your order may be shipped from a fulfillment location outside your country.

Customers are responsible for providing a complete and accurate shipping address, including postal code and any other information required for delivery.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

5. Customs Duties, Import Taxes, and Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where applicable charges are not collected at checkout, these fees may be payable by the customer upon importation or delivery, unless applicable law requires otherwise.

Customs policies and import charges vary by country. UME SA HOME does not control the amount or timing of customs charges imposed by local authorities.

For customers in the United States, import duties and taxes may apply to imported shipments regardless of order value.

For customers in the European Union, applicable VAT, customs duties, and other import charges may apply depending on the shipment, product classification, origin, and applicable regulations.

6. Tracking

When tracking is available, tracking information will be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the shipment. Tracking updates may also be temporarily unavailable while a package is being processed by customs or transferred between carriers.

7. Delayed or Lost Packages

If your package appears to be delayed, please contact us at umutusanmaz26@icloud.com with your order number and tracking information.

We will review the shipment status and, where possible, assist in communicating with the relevant carrier or fulfillment provider.

A package will not be considered lost solely because tracking information has not been updated for a short period of time, particularly while the shipment is undergoing customs processing or international transit.

8. Incorrect or Undeliverable Addresses

Customers are responsible for entering accurate delivery information at checkout.

If a package is returned to us or to our fulfillment provider because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be reshipped.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at umutusanmaz26@icloud.com.

Please provide your order number and clear photographs of the damaged product and packaging so that we can investigate the issue and determine the appropriate resolution.

10. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to limit any mandatory consumer rights that apply to customers under the laws of their country or region.

For customers in the European Union, mandatory consumer protection and delivery rights remain applicable. Where no different delivery period has been agreed, EU consumer rules generally provide for delivery within 30 days, subject to the applicable circumstances and laws.

For information regarding returns and refunds, please refer to our Refund and Returns Policy.

11. Contact

If you have any questions about shipping or your order, please contact us:

UMESA HOME
Email: umutusanmaz26@icloud.com
Website: www.umesahome.com