Refund and Returns Policy

At UME SA HOME, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us at umutusanmaz26@icloud.com as soon as possible so we can assist you.

Returns:
Eligible customers may request a return within 30 days of receiving their order. Items must be unused, in their original condition, and, where applicable, in their original packaging. Certain products may be excluded from returns where permitted by applicable law.

Damaged, defective, or incorrect items:
If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, provide a replacement or refund.

Refunds:
Once an approved return has been received and inspected, we will notify you of the outcome. If your refund is approved, the applicable amount will be refunded to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Return shipping:
Unless an item is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, return shipping costs may be the responsibility of the customer.

European Union customers:
For customers located in the European Union, statutory consumer rights, including the applicable 14-day right of withdrawal and legal guarantee rights, remain unaffected by this policy. Nothing in this policy is intended to limit any mandatory rights provided under applicable consumer protection laws.

To request a return or refund, please contact us at umutusanmaz26@icloud.com with your order number and a brief description of your request. We will provide further instructions regarding the return process.